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Wholesale Terms
ORDERING + PAYMENT
Minimum Opening Order: $500
Minimum Reorder: $275
The online wholesale ordering system is a convenient way to place an online order. We do not charge cards on this portal.
A confirmed order + invoice will be sent to you within 1-2 business days from submitting your draft order on our portal. Beginning January 2024, all payments will be made online via an online processor; Tatine will no longer be storing or holding credit cards for our accounts.
See full details of ordering & payment processes here.
WHOLESALE TERMS
Orders can be placed through our online wholesale portal or you may also email orders from your PO system to wholesaledesk@tatinecandles.com
You must order items in their case pack multiple—split cases are not allowed. Testers are limited to one per fragrance ordered. Testers cannot be ordered without a corresponding case pack.
Wholesale prices are subject to change without notice.
LEAD TIME
Orders will ship in approximately 2 business days from the time your order is paid.
SHIPPING + DELIVERY
All wholesale orders are shipped via UPS Ground from our warehouse in Chicago.
When ordering, please include your current shipping address as we may not be aware if your address has changed since your last order.
If you suspect your order has been incorrectly delivered or lost, please reach out to us at wholesaledesk@tatinecandles.com as soon as possible and we will reach out to our shipping service to resolve. We will look into the issue and assess if a replacement order needs to be sent. Tatine is not responsible for lost or stolen packages once they are received at your location; please ensure your orders are delivered to the appropriate location so they’ll arrive safely.
Any claims, mis-ships or damages need to be reported within 5 business days after receipt of order.
In the event of damaged shipments, photos must be provided to Tatine for use in claims. If shipping on your own accounts, Tatine is unable to refund, replace or initiate claims for reimbursement; this is the responsibility of the owner of the account.
We do not ship in extreme temperatures (both hot and cold) as it may damage our handcrafted products. If extreme weather occurs and we must hold your shipment, we will notify you by phone or email.
We are able to ship internationally either using your US freight forwarder’s address or shipping direct through your shipping account. We can also quote international rates through one of our carrier accounts. Customs duty and Value-Added Tax are the responsibility of the receiver, and Tatine has no control over shipping delays due to customs. It is your responsibility to notify us of any special paperwork, carton markings, or instructions required by your freight forwarder.
RETURN POLICY
Our work is 100% handcrafted. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. Some of our glass is mouth-blown and may have unique differences between each glass.
Due to the handmade nature of our products, all sales are final on wholesale orders. No returns or exchanges will be offered on the basis of product scent. All claims for shortages and/or damages must be reported to Tatine within 3 business days of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace any missing/damaged goods or process a refund/issue a credit memo. Shipping and handling fees are not refundable.
CANCELLATION POLICY
Packed orders cancelled prior to shipping are subject to a 15% restock fee. Once orders are picked, packed, shipped and en route, if refused or returned, there is a 25% restock fee, along with the shipping costs both ways - to you and back to us.
WHOLESALE TERRITORY
We will try to protect territory up to one mile between eligible accounts at our discretion. We reserve the right to approve or disapprove accounts based on current territory and fit. Accounts must order a minimum $3,000.00 in a calendar year to be granted territory protection, where applicable.
Territory protections may not apply to multi-location accounts and do not apply to temporary or seasonal pop-up shops or event-based retail. We will do all we can to try and protect our loyal established customers, while also seeking fair and reasonable resolutions to share the collection and sustain ourselves as a small business - to the mutual benefit and success of all businesses involved. We do our best to research each city and state, so bear with us if we make a mistake!
E-COMMERCE POLICIES
You are welcome to sell Tatine products on your brick-and-mortar store’s website, or through your e-commerce business. Selling Tatine products through third-party vendors like Amazon, Etsy or Ebay is strictly forbidden. Product images for e-commerce can be found on our Press Kit page. Please email us at wholesaledesk@tatinecandles.com to obtain the passcode for access. We do not offer drop-shipping services for your e-commerce.
SAMPLES
Due to the handmade nature of our products, and the cost & lead time to produce sustainable mouth-blown glassware, we do not have full size samples.
Please inquire to purchase a complete sample set, composed of our core collection of candle fragrances in 1/2oz smell + burn samples.
TRADE PRICING
Our wholesale prices apply to stocking retailers only or online stores. Trade customers without a physical retail storefront or catalog operation, such as interior designers or corporate gifting entities, are subject to a trade pricing scale and minimum order structure. If you qualify for trade pricing, please email wholesaledesk@tatinecandles.com for the trade pricing line sheet. Trade orders cannot be placed online and will not be accepted unless ordered at the trade pricing structure.
PRODUCT PHILOSOPHY + INGREDIENTS
Our design collaborations with global artisans bring to life the timeless custom pieces into which we pour our bespoke fragrances, such as hand forged brass and mouth-blown glassware. The candle vessels are made in compliant factories by skillful artisans with the mission to create a second life through drink safe glassware or keepsake containers. These things mean a lot to our mission, which is to impart a quiet joy and timeless, meaningful quality of handcrafted wares. The studio utilizes recycled and FSC-certified paper stocks as much as possible in both our product packaging and shipping materials in order to make strides towards protecting our planet. Our apothecary products are formulated without sulfates or parabens and undergo sterile microbial testing to ensure purity. We choose to pass on plastic and use glass bottles with no extraneous packaging.
CUSTOM DEVELOPMENT
Tatine is not a private label manufacturer, we are a design studio specializing in custom fragrance and packaging development for the Tatine brand. Due to the pandemic and restrictions on supply chains, we are not taking on any outside product development projects for the foreseeable future.
CONTACT INFO
Tatine operates within standard business hours, with some fluctuations surrounding Covid-19 safety concerns. Our studio is not open to the public. Please call or email and we will do our best to get back to you within 48 hours.
Tatine INC.
4200 W. Diversey Ave. Suite 19
Chicago, IL 60639
312.733.0173
wholesaledesk@tatinecandles.com
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